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Facilitated Mini-Workshops

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Facilitated Mini-Workshops (Duration: 4 hours)

My Personal Brand
Effective Face-to-Face Communication
Building Relationships through Feedback
Planning and Organising
Influencing Others
Channelling Creativity
Personal Effectiveness
Change Resilience
Working in Teams
Delighting Customers
Problem Solving
Personal Finance







My Personal Brand

Objective:  To improve your personal image within the business world
  • Understand the basics of business etiquette
  • Identify the advantages of mastering business etiquette
  • List seven simple business courtesies
  • Learn how to use the telephone effectively in a business context
  • Learn how to make a positive first impression
  • Learn a strategy for remembering names
  • Learn about  ‘how to behave’ at social functions
  • Plan your business wardrobe

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Effective Face-to-Face Communication

Objective:  To learn about techniques and how to use them effectively to get your message across
  • Understand what effective communication involves
  • Learn to use the spoken word effectively
  • Tailor your communication to the person/audience and the situation

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Building Relationships through Feedback

Objective:  To understand how both positive and ‘negative’ feedback can be used constructively to build relationships
  • Learn how to give and receive feedback
  • Learn how to tackle ’awkward’ issues
  • Plan a feedback discussion

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Planning and Organisisng

Objective:  To learn some practical planning tools
  • Understand why planning is so important
  • Explore techniques for time managementUse visual tools to plan work ’events’

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Influencing Others

Objective:  To develop influencing skills
  • Learn about ‘sources of influence’
  • Learn six tactics that will enable you to become more influential
  • Plan your influencing strategy

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Channelling Creativity

Objective:  To ‘unleash’ creative ways of thinking to generate new ideas
  • Explore the concepts of creativity and innovation
  • Generate creative ideas
  • Develop the Seven Habits of Successful Creative Thinkers

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Personal Effectiveness

Objective:  To learn more about yourself in order to ‘unlock’ your potential and be more effective
  • Gain insight about yourself by completing a self-analysis instrument
  • Adapt your personal style of communication to suit the different needs that people have
  • Recognise that your own needs and the needs of others during times of change

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Change Resilience

Objective:  To better manage change in your own life
  • Identify factors that build resilience to change by recalling past changes that you have ‘weathered’
  • Assess the change-related stress that you are under now
  • Practice some techniques that build resilience to change

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Working in Teams

Objective:  To learn how to lead and participate in an effective team
  • Identify the benefits of working in a team
  • Explore the factors that make teams effective 
  • Debrief a team activity to examine roles played by team members

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 Delighting Customers

 
       Objective:  To provide a level of customer service that move customers from the zone of satisfaction to the zone of delight.

  • Understand customers’ perception of quality service.
  • Describe the actions you must take to meet customer priorities.
  • Describe the differences and relationship between customer satisfaction and customer loyalty.
  • Identify the different zones of customer satisfaction.
  • Deal with angry customers by using the five-step process to solve problems.

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Problem Solving

 
       Objective: To learn practical problem solving techniques.

  •  Recognise different thinking patterns.
  • Use decision-making tools to organise your
    thoughts.
  • Distinguish between creative and logical
    problem solving.
  • Apply different problem solving models.
  • Apply problem-solving principles to real
    life situations.

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Personal Finance

 
       Objective: To manage your personal finances effectively.

  • Explore your attitude towards and values and beliefs   about money
  • Assess of your current situation
  • Identify problem areas
  • Take control of your money
  • Plan a Financial strategy
  • Prepare a portfolio of options
  • Create a vision of a successful financial future

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