• Understand the concept of Emotional Intelligence (EQ)
• Assess your EQ level
• Learn about EQ concepts and tools to find out more about yourself
• Examine your thoughts, beliefs and ‘self-talk’
• Explore the relationship between your thoughts and your self-esteem
• Explore your ‘purpose’
• Define a personal vision statement

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• Explore the behaviours that build trust and respect
• Understand the elements of a positive relationship
• Describe different communication styles and identify your own style of communication
• Understand barriers to communication
• Learn some important principles in meeting the emotional needs of others
• Describe the strategies you can use to deal with difficult individuals in the workplace
• Learn about communication techniques for managing difficult conversations
• Learn to manage your emotions in difficult situations
• Describe the causes and effect of conflict in an organisation
• Explain the differences between beneficial and detrimental conflict
• Describe the principles of effective conflict resolution
• Discuss the six steps in the conflict resolution process

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• Identified factors that enhanced or detracted from the presentations of your fellow graduates
• Assessed your current level of presenting ability
• Set personal learning objectives for the workshop
• Identified the attributes of great presenters
• Identified the effect of your image on your audience
• Considered how your self-perception and image impact on you
• Explored five factors that affect your image
• Planned to improve your image
• Listed ways in which you can set up your surroundings to support your presentation
• Researched your audience.
• Decided what you want to achieve.
• Structured your presentation
• Recognised the importance of non-verbal as well as verbal communication.
• Explored ways of calming your fears.
• Used support tools.
• Realised  that rehearsal is crucial.
• Learnt how to monitor audience non-verbal behaviour.

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• Explore the concept of ‘innovation’
• Explore the ‘habits’ of creative thinkers
• Practise techniques for the generation of ideas

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• Understand the performance development process and its purpose
• Understand the link between the performance development process and personal career objectives
• Understand the importance of ‘driving’ your own development

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• Understand career stages
• Learn about your own ‘career anchors’
• Understand your individual career orientation
• Understand your skills, values, personal qualities and areas that need development
• Explore and understand what gives you job satisfaction
• Set career goals
• Set a long-term career plan

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